Last updated: 27 September 2026. This is a translation provided for convenience; the Polish version is legally binding.
We want you to book a session without worries. Below we explain the rules for cancellations, delays and refunds.
1. Free cancellation
You can cancel your booking at any time, free of charge – payment is made only after the service has been provided. Email info@homeshot.pl with the date and session you booked.
2. Operator delay
The operator may be up to 30 minutes late at most. If the delay is longer, you get a 30% discount on the service.
3. Cancellation on our side
If we cancel the session through our fault or the operator does not arrive, we will offer another date and a discount.
4. When no refund is due
- The session was stopped for the reasons described in section 3 of the Disclaimer (a participant is under 18 or has not consented, influence of alcohol or drugs, a threat to safety).
- The session was carried out and the materials were delivered as agreed – in this case you can file a complaint (section 6).
5. Consumer right of withdrawal
If you conclude the contract as a consumer at a distance (via the form, email or phone), you can withdraw from it within 14 days without giving a reason (Art. 27 of the Polish Consumer Rights Act). Simply send us a statement to info@homeshot.pl.
If, at your request, the session takes place before this period ends and you then withdraw, you pay for the service provided up to the moment of withdrawal (Art. 35). Once the service has been fully performed with your express consent, the right of withdrawal expires (Art. 38(1)).
6. Complaints
We hand over the materials on the spot right after the session, and the operator keeps no copies – so please check them at handover. If the service was not performed as agreed (e.g. missing agreed shots or damaged files), tell the operator on the spot or email info@homeshot.pl with the session date and a description of the problem. We will reply within 14 days – no reply within this time means the complaint is accepted. If your complaint is accepted, we will arrange an additional session, reduce the price or refund part or all of it.
7. How and when we refund
Payment is made only after the service has been provided, so a refund applies only to an accepted complaint or a withdrawal from the contract. We send it within 14 days using the same payment method you used, unless we agree otherwise. We do not charge any fees for refunds.
8. Out-of-court dispute resolution
As a consumer, you can get free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or the provincial Trade Inspection (Inspekcja Handlowa). But we always encourage you to contact us first: info@homeshot.pl.